Terms of Use and Privacy Policy
Shula | شُعلة
1. Terms of UseBy accessing Shula's platform or purchasing any of our services, you agree to the following terms and conditions:
Permitted Use
All Shula services are intended for personal and professional use only. They may not be used for any illegal, commercial, or harmful purposes.
Intellectual Property
All written content and deliverables provided to clients are for their exclusive use. They may not be resold, published, or used for any other purpose without prior written consent from Shula.
No Copying or Redistribution
Copying, redistributing, or republishing any part of Shula's services or content, directly or indirectly, is strictly prohibited.
Accuracy of Information
Clients are responsible for providing accurate, complete, and up-to-date information when requesting a service. Any errors or omissions may affect the quality of the outcome, and Shula is not liable for such cases.
Response and Communication
We are committed to responding to client inquiries within a reasonable timeframe, not exceeding 72 business hours from receipt. Communication is considered part of the service, within the agreed scope.
2. Privacy Policy
Shula respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and handle the information you provide.
Data Collection
We collect personal information voluntarily provided by clients through service requests or forms. This may include name, email address, work experience, academic background, and any other relevant professional details needed to deliver the service.
Data Usage
The data is used solely for service delivery, quality improvement, and communication related to the client’s request. It is never used for advertising or outside the agreed scope.
Confidentiality
All client information is treated as strictly confidential and is not shared with any third party without written consent — except for approved collaborators working under Shula’s supervision and under the same confidentiality standards.
Data Protection
We implement all necessary technical and administrative safeguards to protect your data from unauthorized access or misuse.
Data Retention
Client data is retained only for the duration required to complete the service. Once fulfilled, the data is either securely archived or permanently deleted.
Client Rights
Clients have the right to request the reasonable modification or deletion of their data at any time by contacting us through official communication channels.